Computer-Stellen für Support Specialist

Assist with quality assurance of activities and educate less experienced colleagues in related areas.Liaises with staff for the development of system enhancements to overcome known problems or further fulfil user requirements Be responsible for the adoption of new software releases from systems development staff or software suppliers and ensuring the continued support of the service thereafter Act as Service Owner for regional service, Global or Top Service By Revenue Be assigned specific project related tasks by Project Manager APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 3–5 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.

Du verantwortest das Endpoint Management unserer Windows 11-Clients über Microsoft Intune und baust perspektivisch das Mac-Management mit auf.Du paketierst, testest und verteilst Software-Pakete über Intune und ScappMan und automatisierst Deployments für einen reibungslosen Roll-out.Du administrierst Mobile Devices (iPhones und iPads) über MDM und stellst eine sichere und effiziente Geräteverwaltung sicher.Du bearbeitest Support-Anfragen im Bereich Hardware, Software, Netzwerk und Telefonie über unser Ticketsystem (1st/2nd Level Support).Du installierst und wartest IT-Anwendungen und Endgeräte und stellst den einwandfreien IT-Betrieb auf Client-Ebene sicher.Zusammen im Team verwaltest Du Nutzerkonten, Computer und Zugriffsrechte im Microsoft Active Directory und Microsoft Entra ID, richtest VPN-, Mobil- und E-Mail-Zugänge ein und betreust die Software-Verteilung.Du kümmerst Dich um die Beschaffung von Hardware und Lizenzen und hältst dabei unser Inventar aktuell.Du entwickelst Automatisierungen und Self-Service-Lösungen, um Standardprozesse zu verschlanken und die User Experience zu verbessern.Du hilfst mit, den IT-Support stetig zu verbessern und behältst dabei auch die Optimierung unserer Client-Infrastruktur und Support-Prozesse im Blick.Du verfügst über ein abgeschlossenes Studium im IT-Bereich, eine Ausbildung als Fachinformatiker:in oder eine vergleichbare Qualifikation mit entsprechender Berufserfahrung.Du bringst fundierte Erfahrung mit Microsoft Intune (Endpoint Management, App-Deployment, Policies) und idealerweise mit Mobile Device Management (iPhones/iPads) mit.Du hast Erfahrung in der Software-Paketierung und bist bereit, Dich in Tools wie ScappMan einzuarbeiten.Du bist sicher im Umgang mit Windows 11-Client-Umgebungen.

WHAT YOU WILL DO You are responsible to provide endpoint security supports on Windows ServersYou are responsible to develop and maintain security monitoring, auditing and reporting on the WINDOWS ServersDeal day-to-day with security incidentsSecurity Hardening on Windows ServersYou will be analyzing, evaluating and configuring the privileged Access request for WINDOWS servers.You will be supporting end-to-end internal security productYou will engage with project management to confirm that infrastructure components meet the acceptance criteria and are to the required standardWe emphasize teamwork hence provide advice and guidance to junior colleagues is a must APPLICATION YOU WILL USE: Internal security toolsEDR SolutionsSecurity standards and frameworksWindows ServersScripting languagesAntivirus Solution WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience5-7 years working experience in IT and 3 year in similar role advance knowledge of Windows server administration skills (Windows servers 2008/2012/2016/2019)Good knowledge of security standards Familiar to AD and its conceptGood knowledge of any EDR (Endpoint Detection and Response) solution Good knowledge of Malware protectionMust be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Independent and results oriented and driven by goal achievement with a strong focus on high qualityStrong in information acquisition and analysis, constructive challenge, building and managing partnerships, flexibility and stress management Creative problem-solving skills and ability to work conceptuallyMust be able to communicate effectively in English for both written and oral WHAT IS THE PLUS POINT (S) ITIL Foundation/ Certification knowledge a plus.PowerShell Scripting LanguageWHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certificationsA multicultural environment in modern officesChoose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient MedicalHome office possibilities Sounds good?